Your information security is our commitment

990x ("we", "us", or "platform") operates a safe and reliable online entertainment service for players in Bangladesh. This Privacy Policy ("Policy") describes how we collect your personal information, the purposes for which we use it, who we share it with, and how we keep it secure. By using 990x's services, you are considered to have consented to the terms of this Policy. Please read this Policy carefully.

1 Types of Collected Information

We collect various types of information as needed to manage our relationship with you. This information comes from two main sources — what you provide directly, and information collected automatically while you use the platform.

1.1 Information You Provide

• Identity Information: Your full name, date of birth, and details from your national ID card or passport.
• Contact Information: Mobile number, email address, and residential address.
• Account Information: Your username, password (in encrypted form), and account preferences.
• Financial Information: Payment method details such as bKash, Nagad, Rocket, or Upay account numbers and bank account details.
• KYC Documents: Documents submitted for identity verification.
• Communication Records: Conversations with our support team via live chat or email.

1.2 Automatically Collected Information

• Device Information: Your device type, operating system, browser version, and device identifiers.
• Log Data: IP address, access times, page views, and click activity.
• Cookies & Tracking Technologies: Cookies are used for session management, saving preferences, and improving the service.
• Transaction Data: Detailed records of deposits, withdrawals, and gaming activity.
• Location Information: Approximate geographic location determined via IP address.

2 Purpose of Using Information

990x uses your information only for specific and legitimate purposes. We do not use any information for excessive or unrelated purposes.

• Account Management: To register, verify, and keep your account secure.
• Service Delivery: To provide gaming services, process transactions, and offer customer support.
• Identity Verification: To conduct Know Your Customer (KYC) processes to prevent fraud, counter money laundering, and block access by minors.
• Financial Security: To complete deposit and withdrawal transactions securely and to detect unauthorized activity.
• Responsible Gaming: To monitor your gaming behavior, identify problematic gambling patterns, and provide assistance when needed.
• Service Improvement: To resolve technical issues on the platform and improve the user experience.
• Legal Compliance: To retain and disclose information as required under applicable laws and regulations.
• Communication: To send important account notifications, security alerts, and service updates.

3 Information Sharing & Disclosure

990x does not sell your personal information to any third party. Information may only be shared as necessary in the limited circumstances described below:

3.1 Service Providers

We work with third-party providers for payment processing (bKash, Nagad, Rocket, Upay, and banking partners), technology infrastructure, identity verification, and fraud detection services. These providers receive only the information necessary to perform their specific functions and are bound by strict confidentiality agreements.

3.2 Legal Requirements

We may disclose relevant information in response to court orders, lawful requests from government authorities, or legal obligations. In such cases, we will only provide information that is strictly required by law.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset transfer, your information may be transferred. In such cases, we will notify you in advance and the new party will be committed to maintaining standards equivalent to this Policy.

4 Data Security Practices

990x implements industry-standard technical and organizational measures to ensure the security of your information.

• SSL Encryption: SSL/TLS encryption is used across all pages of the platform, keeping information exchanged between your browser and our servers secure.
• Password Hashing: Your password is never stored in plain form — only an encrypted hash is stored.
• Access Controls: Our staff are given access only to the information necessary to carry out their responsibilities.
• Firewalls & Intrusion Detection: Advanced security systems are in place to prevent unauthorized access.
• Regular Security Reviews: Our systems undergo regular security testing.
• Data Minimization: We collect only the information that is necessary and delete it securely once it is no longer needed.

However, it is not possible to guarantee 100% security when transmitting information over the internet. Keeping your account password confidential and not sharing it with anyone is your own responsibility.

5 Cookie Policy

Cookies and similar tracking technologies are used on the 990x platform. Cookies are small text files stored on your device.

5.1 Use of Cookies

• Essential Cookies: To maintain login sessions and ensure the basic functionality of the platform.
• Functional Cookies: To remember your language preferences and account settings.
• Analytics Cookies: To understand usage patterns on the platform and improve the service.
• Security Cookies: To detect unusual login activity and fraud.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may disrupt certain key platform functions, such as maintaining your login session.

6 Data Retention Period

990x retains your information only for as long as necessary. Specifically:

• Active Accounts: All relevant information is retained while your account remains active.
• Closed Accounts: Certain information is retained for a defined period after account closure to meet legal obligations and potential dispute resolution needs.
• Financial Transaction Records: Retained for a prescribed period as required by anti-money laundering and tax-related laws.
• Marketing Information: Deleted when you withdraw consent or when your account is closed.

Once the retention period ends, we delete or anonymize the information using secure methods so that identity cannot be determined afterward.

7 Your Rights

You have certain important rights regarding your personal information:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: If any of your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though this right may be limited where legal obligations apply.
• Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
• Right to Opt Out of Marketing: You may request to opt out of promotional communications at any time.
• Right to Data Portability: In certain circumstances you may request to receive your information in a structured format.

To exercise these rights or if you have any questions, contact us at [email protected]. We will process your request as quickly as reasonably possible.

8 Protection of Minors

990x's services are intended only for individuals aged 21 or older. We do not intentionally collect any information from minors. If we become aware that a minor has opened an account on our platform, we will immediately close that account and delete the associated information. If a parent or guardian suspects that their minor child is using our platform, please contact us.

9 International Data Transfers

To operate our services, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that the transferred information receives a level of protection equivalent to this Policy. Every third-party server provider is contractually bound to comply with internationally recognized data protection standards.

10 Policy Changes

990x may update this Privacy Policy from time to time. For significant changes, we will notify you by email or through a notification within the platform. Continued use of the platform after changes are made will be considered as your consent to the updated Policy. We therefore recommend checking this page regularly.

11 Contact

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

Our privacy team will endeavor to respond to your request within a reasonable time of receipt. Protecting your information is one of our highest priorities and we are committed to working with you with full transparency.